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RETURN & REFUND POLICY — SENTO MODO

Last updated: June 27, 2026

At Sento Modo, we want you to be satisfied with your purchase. Our products are made to order (print-on-demand), and the conditions below explain your rights, including your statutory right of withdrawal, and how returns and refunds work.

1. HOW OUR PRODUCTS ARE MADE

All Sento Modo products are printed and produced after you place your order. This means:

  • Products are not kept in stock
  • Each item is produced once your order comes in
  • Production starts shortly after your order is placed

Although our items are produced on demand, you choose from our existing designs, sizes and colours. For this reason, your standard consumer rights — including the right of withdrawal described below — apply to your purchase.

2. YOUR RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

Under EU and Dutch consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason.

  • The 14-day period starts on the day you (or someone you designate) receive the product.
  • If your order contains multiple items delivered separately, the period starts on the day you receive the last item.
  • To exercise this right, you must clearly inform us of your decision to withdraw within those 14 days (see Section 3).

After you notify us of your withdrawal, you have a further 14 days to send the product back.

Withdrawal function (online): In line with EU rules effective from 19 June 2026, you can withdraw directly through our withdrawal form, available here: https://sentomodo.com/apps/widerruf. No account or login is required. After submitting, you will automatically receive a confirmation email stating the date, time and content of your withdrawal.

3. HOW TO WITHDRAW OR REPORT A PROBLEM

You can withdraw from your purchase, or report a defective/incorrect product, by either:

  • Using our withdrawal form at https://sentomodo.com/apps/widerruf (no login required — enter your email, name and order number, then select the items you wish to withdraw), or
  • Sending an email to info@sentomodo.com

Please include:

  • Your order number (found in your order confirmation)
  • A statement that you wish to withdraw, or a description of the problem if the item is defective/incorrect
  • For defective or incorrect items: 2–3 clear photos (the full product, a close-up of the issue, and the size/label tag if relevant)

We will confirm receipt and let you know the next steps.

4. RETURNS VIA PRINTFUL — PLEASE NOTE PROCESSING TIMES

Our products are fulfilled by our print-on-demand partner, Printful. Because returns and replacements are handled through Printful's fulfilment process rather than from a local warehouse, processing can take longer than with a traditional webshop.

  • Approved replacements are reproduced and shipped again, which takes additional production + shipping time.
  • Refunds and return processing may take longer because they pass through our fulfilment partner.

We will always keep you informed and process everything as quickly as possible within the legal time limits stated below.

5. RETURN SHIPPING COSTS

For withdrawals (you changed your mind / no longer want the item): You are responsible for the cost of returning the product. These costs vary depending on your country and chosen carrier, and are not refunded. As a guide, returning a single garment typically costs anywhere from a few euros within the EU to a higher amount for international (UK, US, rest of world) shipments. You choose the carrier and pay the actual shipping cost.

For our error (defective, damaged, or wrong item): We cover the return shipping costs. Where a return is needed, we will provide a return label or reimburse the cost.

Please use a trackable shipping method, as we cannot process a return we cannot confirm was received.

6. REFUNDS

If you withdraw in time, or if we approve a complaint:

  • You will receive a full refund of the product price.
  • The original (outbound) standard delivery cost is refunded only in the case of withdrawal of the entire order, or where the return is due to our error. If you paid for an upgraded delivery method, only the standard rate is refunded.
  • We refund using the same payment method you used, unless agreed otherwise.
  • Refunds are processed within 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the goods back, or until you provide proof that you have sent them back, whichever is earlier.

Reduced value: You are only liable for any reduced value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. In other words, you may try the item on as you would in a shop, but if it has been worn, washed, or damaged through use, we may deduct an amount from your refund to reflect the loss in value.

7. REPLACEMENT (FOR DEFECTS AND ERRORS)

If your product is defective, damaged in transit, or incorrect, you can choose a replacement instead of a refund:

  • We will send you a new, correct product free of charge.
  • You usually do not need to return the defective product (unless we specifically request it).
  • Production + shipping via Printful takes additional time on top of standard delivery — we will give you an estimate.

You can report a defect, damage, or wrong item within 30 days of receipt (this is separate from, and in addition to, the 14-day withdrawal right above).

What counts as a defect or error

  • A manufacturing defect (e.g. incorrect or damaged print, broken stitching)
  • Defective material
  • The product does not match the product description
  • You received the wrong product, size, or colour (not the variant you ordered)
  • Items missing from your order
  • The product arrived damaged, or packaging damage made it unusable

What is NOT considered a defect

  • Minor variations in colour display (screens show colours differently than in reality)
  • Slight differences in print position (a 2–3 cm difference is normal with print-on-demand)
  • Natural texture variations in the material
  • Minor imperfections inherent to the printing process
  • Products that have faded after being washed according to the care instructions

8. CANCELLING YOUR ORDER

Because production begins shortly after you order, you can cancel your order free of charge as long as it has not yet been sent into production/fulfilment.

  • To cancel, contact us as soon as possible at info@sentomodo.com with your order number.
  • If production has already started, cancellation may no longer be possible — but you can still use your 14-day right of withdrawal once you receive the item (see Section 2).

9. RETURNING A PRODUCT — PRACTICAL STEPS

If you return a product (after withdrawal, or because we asked you to):

  • Pack the item securely.
  • Include your order number inside the package.
  • Do not apply any cleaning or washing agents to the product.
  • Use a trackable shipping method.

The return address will be provided to you after you notify us — please wait for our instructions before sending anything back, as the correct return address depends on where your order was fulfilled.

10. CARE INSTRUCTIONS

To make your product last as long as possible:

  • Wash inside out at a maximum of 30°C
  • Do not use bleach or solvents
  • Do not tumble dry
  • Do not iron over the print
  • Hang to dry

Following these instructions helps protect the print and fabric over time.

11. ANIME-INSPIRED DESIGNS

All Sento Modo designs and logos are inspired by anime styles, fighting movements, and anime aesthetics. This means:

  • They are not literal copies of existing anime characters
  • They are not direct reproductions of existing brands
  • They are original artistic interpretations of the fighting spirit and anime culture

We respect intellectual property rights and take this seriously.

Report a concern: If you believe a design infringes intellectual property rights or is otherwise inappropriate, email info@sentomodo.com, specify the product/design, and explain the issue. We take every report seriously and will remove the relevant product if necessary.

12. FREQUENTLY ASKED QUESTIONS

Q: Can I return an item just because I changed my mind? A: Yes. You have 14 days from receipt to withdraw without giving a reason, via our withdrawal form at https://sentomodo.com/apps/widerruf. You pay the return shipping, and we may deduct an amount if the item has been worn or washed.

Q: Can I exchange for a different size? A: We don't offer direct exchanges, since each product is made to order. You can withdraw the original item within 14 days and place a new order in the correct size.

Q: How long does it take to get my money back? A: We process refunds within 14 days of your withdrawal notice (we may wait until we've received the item back, or proof you've sent it). It can then take a few additional business days for the funds to appear in your account.

Q: Who pays for return shipping? A: For withdrawals (you changed your mind), you pay. For our error (defect, damage, wrong item), we pay.

Q: Can I cancel after placing an order? A: Yes, as long as production has not yet started. Contact us as soon as possible. After that, you can still use your 14-day right of withdrawal once the item arrives.

13. CONTACT

Questions about this policy, or want to start a return?

Email: info@sentomodo.com Always include your order number. We aim to respond within 3–5 business days.

Company details: Sento Modo KvK: 83863214 VAT: NL003883543B02 Angstel, Rotterdam, Netherlands

Last updated: June 27, 2026