Shipping policy
SHIPPING POLICY SENTO MODO
Last updated: February 2, 2026
Welcome to the Sento Modo shipping policy. Here you'll find all the information about how and when your order will be delivered.
1. PRINT-ON-DEMAND: HOW IT WORKS
All Sento Modo products are made especially for you after you place your order. This means:
- We have NO stock
- Production starts immediately after your payment
- This takes 2–7 business days
- After that, your order is shipped
Benefits for you: ✓ Every product is fresh and made especially for you ✓ Less waste and better for the environment ✓ Unique, high-quality craftsmanship
2. TOTAL DELIVERY TIME
Your total delivery time consists of: PRODUCTION TIME + SHIPPING TIME
PRODUCTION TIME: 2–7 business days
- The product is printed and packaged
- You will receive an email once it has been shipped
- From that moment you can track your package
SHIPPING TIME (after production):
Netherlands & Belgium:
- Standard: 3–5 business days
- Total delivery time: 5–12 business days from order
Europe (other countries):
- Standard: 5–10 business days
- Total delivery time: 7–17 business days from order
Rest of the world:
- Standard: 10–20 business days
- Total delivery time: 12–27 business days from order
Please note: These are estimated delivery times. Delays may occur due to customs, public holidays or busy periods at delivery services.
3. SHIPPING COSTS
Shipping costs are calculated based on:
- Your location
- The weight of your order
- Number of items
You will see the exact shipping costs BEFORE placing your order at checkout.
Standard rates:
- Netherlands: from €4.95
- Belgium: from €5.95
- Europe: from €9.95
- Worldwide: from €14.95
FREE SHIPPING: We regularly run promotions. Keep an eye on our website and social media!
4. TRACK & TRACE
Once your order has been shipped: ✓ You will receive an email with tracking information ✓ You can follow your package online ✓ You can see when your package is on its way and when it will be delivered
Please note: It may take 24–48 hours for tracking information to become active after shipping.
5. DELIVERY OPTIONS
HOME DELIVERY:
- Package is delivered to your home
- If no one is home: neighbour notification or collection at post office/parcel point
Make sure you enter the correct address:
- Street name + house number + addition
- Postcode
- City
- Country
WRONG ADDRESS? If you have entered an incorrect address, unfortunately we cannot be held responsible for non-delivery. You cannot change your order once production has started.
6. WHAT IF MY PACKAGE DOESN'T ARRIVE?
WITHIN EXPECTED DELIVERY TIME: Please be patient — packages can sometimes be delayed. Check your tracking information.
AFTER EXPECTED DELIVERY TIME (+ 5 extra days):
- Check your tracking status
- Check with neighbours or at a parcel point
- Still nothing? Email us at info@sentomodo.com with your order number
We will help you further and find out where your package is.
7. DAMAGED PACKAGE OR PRODUCT?
If your package arrives damaged:
- Take photos of both the packaging AND the product
- Accept the package ANYWAY (important for your claim)
- Email us within 48 hours via info@sentomodo.com
- Include your order number and attach photos
We will resolve it for you with a replacement or refund.
8. CUSTOMS & IMPORT DUTIES
WITHIN THE EU:
- No extra costs
- Everything is included in your order
OUTSIDE THE EU:
- Import duties and customs charges may apply
- These costs are at the customer's expense
- Amounts vary by country
- Check with your local customs office for exact amounts
Please note: If you refuse to pay customs charges, your package will be returned and you will receive NO refund.
9. MULTIPLE ITEMS IN ONE ORDER
If you order multiple items:
- They may be shipped from different locations
- You may receive multiple packages
- Each package has its own tracking information
- Items may arrive on different days
This is normal for print-on-demand and ensures the fastest possible delivery!
10. MODIFYING OR CANCELLING ORDERS
IMMEDIATELY AFTER ORDERING:
- Email us as soon as possible at info@sentomodo.com
- Include your order number
- If production has not yet started, we may be able to cancel
AFTER PRODUCTION HAS STARTED:
- Unfortunately cancellation is no longer possible
- The product is being made especially for you
- You can still return it if it contains a production defect
11. PUBLIC HOLIDAYS & BUSY PERIODS
Be aware during:
- Christmas/New Year (December–January)
- Black Friday/Cyber Monday (November)
- Other public holidays
During these periods, expect:
- Longer production times (up to 10 business days)
- Longer shipping times
- Increased pressure on delivery services
Order in time if you need a product by a specific date!
12. WRONG OR MISSING PRODUCT?
Have you received the wrong product or is something missing?
- Check your order number and order confirmation
- Email us within 7 days via info@sentomodo.com
- Include:
- Your order number
- What you received
- What is missing or incorrect
- Attach photos
We will send you the correct product free of charge!
13. FREQUENTLY ASKED QUESTIONS
Q: Why does delivery take so long? A: Because we only make your product after you order. This requires 2–7 days of production plus shipping time. This way we avoid waste and you get to enjoy a fresh product!
Q: Can I have my order shipped faster? A: We currently only offer standard shipping. The production time remains the same.
Q: Do you ship worldwide? A: Yes! We ship to virtually every country in the world.
Q: How will I know when my order has been shipped? A: You will automatically receive an email with tracking information as soon as your order is on its way.
Q: My tracking isn't working — what now? A: Wait 24–48 hours after shipping. Tracking information often only becomes active after this period. Still not working? Email us!
Q: Can I collect my order? A: No, we ship all orders directly to your specified address.
CONTACT
Questions about your shipment?
Email: info@sentomodo.com Don't forget to include your order number!
We respond within 3–5 business days.
Company details: Sento Modo KvK: 83863214 VAT: NL003883543B02 Angstel, Rotterdam, the Netherlands
Last updated: February 2, 2026